Certificación en Inglés B1 para Profesionales de la Informática: It Consulting Expert (Nivel Oficial Consejo Europeo)

UNIDAD DIDÁCTICA 1. TECHNOLOGY AND SOCIETY

1. Grammar
2. - Word order in questions
3. - Present Simple and Present Continuous.
4. - Defining relative clauses.
5. Vocabulary
6. Reading: How has technology changed your life?
7. Writing: Technology and its potential risks.
8. Listening: Buying a computer.
9. Speaking: Let’s come back to the past.

UNIDAD DIDÁCTICA 2. INFORMATION TECHNOLOGY

1. Grammar
2. - Past Simple regular and irregular verbs
3. - Past Continuous
4. - Questions with and without auxiliaries
5. - So, because, but, although
6. Vocabulary
7. Reading: The ZX Spectrum
8. Writing: Computers in the future
9. Listening: Touch screens
10. Speaking: The most important moment

UNIDAD DIDÁCTICA 3. THE INTERNET

1. Grammar
2. - Going to vs Present Continuous (future arrangements)
3. - Will / won’t (predictions)
4. - Will / won’t (promises, offers, decisions)
5. Vocabulary
6. Reading: A brief history of the Internet
7. Writing: The Internet will change
8. Listening: Internet addiction
9. Speaking: What does the Internet mean for society?

UNIDAD DIDÁCTICA 4. SECURITY AND SAFETY

1. Grammar
2. - Present Perfect (experience) ever, never
3. - Present Perfect vs Past Simple
4. - Present Perfect Simple yet, just, already
5. - Comparatives (as...as / less…than)
6. - Superlatives
7. Vocabulary
8. Reading: Internet Safety
9. Writing: Are you really safe?
10. Listening: What parents need to know about Internet Safety
11. Speaking: Telling stories

UNIDAD DIDÁCTICA 5. CUSTOMERS CARE

1. Grammar
2. - Uses of the Infinitive TO and verb -ING
3. - Have to, don’t have to, must, mustn’t (Contraction: mustn’t = must not)
4. - Expressing movement: Prepositions of movement.
5. Reading
6. - Read about the importance of customer care in the following article.
7. Vocabulary
8. - Useful expressions to make suggestions to improve negative service.
9. - Customer focus.
10. - Customer focus follow-up.
11. - Useful phrases for a Rep and a customer.
12. Writing: List of suggestions to improve negative customer care service.
13. Listening: Face to face with customers.
14. Speaking: You are in a meeting with a possible new customer. Answer their questions.

UNIDAD DIDÁCTICA 6. TELEPHONING AND E-MAILS/LETTERS

1. Grammar
2. - First Conditional: If present, will infinitive Second Conditional: If past, would infinitive
3. - May/might infinitive (Possibility)
4. - Should/shouldn’t (Advice)
5. Reading
6. Vocabulary
7. - Good customer-oriented telephone techniques.
8. - How to better understand the customer on the phone.
9. - Useful phrases to make phone calls.
10. - Exercise 1: Complete the sentences with the correct form (present or past) of phrasal verbs from the box.
11. - Exercise 2: Match the two parts to make sentences and questions.
12. - Salutations and closes in letters and emails.
13. - Phrases to use in formal and informal emails.
14. Writing: Write an email.
15. Listening: Phone calls.
16. Speaking: Spelling.

UNIDAD DIDÁCTICA 7. MEETINGS AND PRESENTATIONS

1. Grammar:
2. - Present perfect for and since
3. - Present perfect or past simple?
4. - Used to / Didn’t use to / Did… use to…?
5. Reading
6. - Read the following steps for giving an effective presentation.
7. Vocabulary
8. - Different type of meetings. Match the different types of meeting (1-6) with the definitions (a-f).
9. - Useful phrases to arrange a meeting.
10. - Useful phrases to start a meeting.
11. - Discussing facts.
12. - Taking part in discussions.
13. - Dealing with offers.
14. - Ending a meeting.
15. - Effective openings for a presentation.
16. - Structuring a presentation.
17. - Effective conclusions for a presentation.
18. Writing: Prepare a short presentation on one of your company’s products or services.
19. Listening: Chairperson talking at a meeting.
20. Speaking: Practising asking for and giving opinions.

UNIDAD DIDÁCTICA 8. SOCIALISING (NETWORKING)

1. Grammar
2. - Passive: be past participle
3. - So, Neither auxiliaries
4. Reading: Networking trips
5. Vocabulary
6. - Safe small-talk topics.
7. - Welcoming visitors to your company.
8. - Giving directions.
9. - Moving from small talk to business.
10. - Free-time activities.
11. - Keeping the conversation going.
12. - Showing visitors around a place where you live or work.
13. - Recommendations to visit a place.
14. - Eating out: Explaining a menu.
15. - At a restaurant.
16. - Talking about family.
17. - At the end of a meal.
18. Writing: Plan a full day starting at 9 a.m. and finishing at night to make the best possible impression on two foreign potential clients.
19. Listening: Visiting a company.
20. Speaking: Socializing in a restaurant.